Yes. Every fragrance sold by The Scent is sourced from genuine, original retail bottles purchased from reputable UK suppliers. We do not sell imitations, replicas, or counterfeit goods of any kind. Supplier invoices are retained on file for all stock.
A decant is a small portion of fragrance carefully transferred from an original retail bottle into a new, unbranded glass atomizer. It lets you try a scent before committing to a full bottle.
No. Product photos may show the retail bottle for identification only. Orders are supplied as rebottled samples in glass atomizers in the size you select.
No. The Scent is an independent seller. Brand names and images are used only to identify the fragrance. All trademarks belong to their respective owners.
Each sample is measured, freshly rebottled into a clean glass atomizer, and labelled with the fragrance name and size. Packaging may vary, but the contents and size selected at checkout are what you receive.
No. Every order placed with The Scent is a single, one-time purchase. We do not offer subscriptions, recurring billing, automatic reordering, or selling plans of any kind. You will only ever be charged for the items you place in your cart at checkout.
Once you have placed an order you will shortly receive a confirmation email. Please check your Junk/Spam folder. If you have not received your order confirmation email please contact the customer support email at hello@thescent.uk.
Once an order has been dispatched it cannot be cancelled or modified. If your order has not yet been dispatched, please contact us immediately at hello@thescent.uk with your order number and we will do our best to help. Orders are typically dispatched within one business day of being placed.
Payment failures may occur due to incorrect details, insufficient funds, or security settings. Try using a different payment method or contact your bank for assistance.
Order handling time is 0–1 business day. Transit time is 2-3 business days. Total delivery time is 2–4 business days.
Yes. All orders are dispatched via Royal Mail. Once your order has been dispatched, you will receive a confirmation email with your tracking details where available based on the service selected.
If your order is delayed or hasn’t arrived within the estimated time, please contact our support team at hello@thescent.uk and we’ll be happy to assist you.
Returns are accepted within 14 days of delivery for unused and unopened items only (in original packaging). Opened/unsealed decants can’t be returned for hygiene reasons unless they arrive faulty, damaged, leaking, or incorrect. See our Returns & Refund Policy for full details.
If you receive a damaged or defective item, please contact us immediately at hello@thescent.uk with details and photos of the issue. We will work to resolve the problem promptly.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 business days.
No, you can checkout as a guest.
You can reach our support team via email at hello@thescent.uk or through our contact form on the website. We aim to respond within 24 hours.
The Scent is a trading name of ZAKARIA NOOR LTD (Company No. 17222406).
Registered address: 273 Somervell Road, Harrow, HA2 8UB, United Kingdom.
