Thank you for shopping with The Scent. This Payment Policy explains the payment methods we accept, how payments are processed, and what to do if you experience a payment issue.
We currently accept the following payment methods:
Klarna payment plans are subject to eligibility, age verification (18+), and credit assessment carried out by Klarna.
Use of Klarna is subject to Klarna’s own terms and conditions and privacy policy.
The security of your payment is important to us. Payments are processed through secure payment providers using industry-standard encryption and security technologies to help protect your personal and financial information during checkout.
We process payments immediately at the time of purchase.
Once your payment has been successfully processed, you will receive a confirmation email with the details of your order.
All payments processed through The Scent are single, one-time transactions. We do not operate subscription services, recurring billing, or automatic payment plans of any kind. You will only ever be charged for the items you place in your cart at the time of purchase.
Our website processes all payments in GBP.
If your payment is declined or fails, please:
For information about refunds, exchanges, cancellations, or disputes, please refer to our Refund & Return Policy.
Our customer service is available Monday to Friday, from 9:00 AM to 5:00 PM GMT.
We aim to respond within 24 hours.
Phone: +44 7451 359564
Email: hello@thescent.uk
Address: 273 Somervell Road, Harrow, HA2 8UB, United Kingdom.
The Scent is a trading name of ZAKARIA NOOR LTD (Company No. 17222406). Registered address: 273 Somervell Road, Harrow, HA2 8UB, United Kingdom.
